Privacy Policy

Philip John Howells T/A Ensure You is an Appointed Representative of Primis mortgage network which is authorised and regulated by the Financial Conduct Authority (FCA) for Protection advice only.

We are committed to protecting your privacy. This Privacy Policy forms part of our legal information and sets out how we handle data which identifies you. If you have any queries concerning your personal information, please contact us.  We are registered under the Data Protection Act 1998 and all information you supply will be treated in accordance with that Act. You can obtain further information about data protection laws by visiting the Information Commissioner’s website.

We receive and securely store information that you enter on our website, or give us in any other way. We use your contact details to communicate with you only about the product we are advising you on, except that we may, occasionally, communicate other information we believe to be of genuine interest to you. We may contact you by post, email or telephone for these purposes. If you do not want to receive such communications we provide an opt-out option in each communication, or you can email us at info@ensureyou.co.uk separately to opt out. Please note that there may be instances where it will be necessary for us to communicate with you for administrative or operational reasons relating to our service or the products you have acquired through us.

When you use this site we anonymously record the details of the pages you look at. This data is not personally identifiable; we use it to analyse the paths that customers take through our site. This helps us improve the service we provide. This information is used only by us and is not passed to any other party. The personal information held by us is stored and processed by secure computers situated in the United Kingdom. We have internal security measures in place to protect our customer database and access to it is restricted. However, it remains your responsibility:

  • To protect against unauthorised access to your log-in details.
  • If you open more than one browser of the same type whilst using the website, to remember to close-down all browser windows when you finish.
  • If you share a computer with someone else, use someone else’s computer or use a computer provided at a public Internet access facility you should delete the browsing history and log-off the computer at the end of your session so that any personal information stored temporarily in the computer’s memory is lost.

We reserve the right to communicate such personal information as we hold to third parties which seek the disclosure of it, only if we are requested to do so by law or by a regulatory authority.

Our site contains links to other sites. We are not responsible for the privacy practices, or the content of those websites. You should read the privacy policies of every website that collects data.

As the Internet can be accessed worldwide, if you are visiting the site from outside the UK, your visit will necessarily result in the transfer of information across international borders. By visiting this site and communicating electronically with us you are consenting to these transfers.

The basis upon which our Network will deal with Your Information, Your Special Data and Criminal Disclosures

Our Network is authorised and regulated by the Financial Conduct Authority (FCA). Our Network is responsible for the quality of the advice that we provide to you in relation to your mortgage and/or insurance products, where those products are regulated by the FCA. In the course of doing so, our Network will also process Your Information generally, including Your Special Data and Criminal Disclosures.

In the course of handling Your Information and Your Special Data/Criminal Disclosures our Network will:
record and store Your Information and Your Special Data/Criminal Disclosures on Network systems run on secure servers. Your Information and Your Special Data/Criminal Disclosures will be accessed by authorised employees and consultants within, or engaged, by the Network as necessary for the purposes of supervision, training, quality audits, customer surveys and complaint handling or otherwise to comply with any other legal or regulatory obligation the Network may have use, and where appropriate transmit, Your Information and Your Special Data/Criminal Disclosures to respond to any request from the FCA, the Financial Ombudsman Service, HMRC, the Office of the Information Commissioner or any other regulatory, law enforcement or governmental body
need to access and process Your Information and Your Special Data/Criminal Disclosures to deal with enquiries received from mortgage lenders and insurance providers that relate to the service this Firm has provided to you, including the payment of any commission or fees to us that may be linked to the product you have taken out.

Your Information and Your Special Data/Criminal Disclosures will be retained by our Network either electronically or in paper format for a minimum of six years and possibly for a longer period where this is required to enable the Network to fulfil its legal and regulatory obligations.

Please note that the above information is a summary of the Network Privacy Policy for customers. If, you wish to understand in more detail what the Network will do with Your Information and Special Data/Criminal Disclosures then please visit the Network Privacy Policy for customers located at http://www.primis.co.uk/privacy-policy-and-tcs

We reserve the right to change, modify, add or remove provisions of this Privacy Policy. Any changes to this Policy will be shown here, and we recommend that you check this Policy again from time to time.